Right of Withdrawal

Unless an exception applies, the User has the right to withdraw from the contract within the period specified below (14 days from the date of receipt of the parcel), for any reason and without providing any justification. Further information regarding the right of withdrawal is available in this section.

Who Is Entitled to the Right of Withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers are legally entitled to withdraw from contracts concluded online (distance contracts) within the period specified below, for any reason and without the need to provide justification.

Users who do not meet these requirements are not entitled to the rights described in this section.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal statement expressing their decision to withdraw from the contract.

For this purpose, the User may use the standard withdrawal form available in the Definitions section of this document. However, the User is free to communicate their intention to withdraw by any other suitable means.

To comply with the withdrawal deadline, the User must send the withdrawal notice before the withdrawal period expires.

When Does the Withdrawal Period Expire?

For the purchase of goods, the withdrawal period expires 14 days after the day on which the User, or a third party designated by the User (other than the carrier), takes physical possession of the goods.

In the case of multiple goods ordered in a single order but delivered separately, or a single item consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User, or a third party designated by the User (other than the carrier), takes possession of the last item, lot, or piece.

Exchange Policy

Requests must be submitted through the dedicated section available in the website footer ("Returns & Refunds"), accessible by entering the email address used for the purchase and the order number.

The system allows the return or exchange process to be initiated only within 14 days of delivery. After this period has expired, it will no longer be possible to submit a return or exchange request.

The application guides the User through the available options, including:

• Size exchange;

• Product exchange;

• Return with refund; or

• Return with store credit.

Sending requests by email is not required to exercise the right of withdrawal or request an exchange. However, Users may contact Customer Service if they require assistance.

Returned products must be intact, unused, and complete with all original labels and tags.

Customers are required to handle and try on products with reasonable care, preserving them in the same condition in which they were received.

Returns of products showing signs of use, washing, damage, or alterations from their original condition will not be accepted.

Once the procedure has been completed through the application, the request will be reviewed by the Seller. Upon approval, the Customer will receive a prepaid return shipping label (where applicable) together with the instructions for returning the product.

Return Costs

For returns requesting a refund, the refunded amount will correspond to the price paid for the returned product, less €7.40, which covers the return shipping costs and remains the responsibility of the Customer.

For product and/or colour exchanges, a total fee of €8.90 will be charged, consisting of:

• €7.40 for shipping costs; and

• €1.50 for handling and service fees.

The shipment of the replacement product is provided free of charge by the Owner.

Once the returned product has been received at the Seller's premises, it will be inspected for compliance within 3–4 working days.

If the inspection is successful, the Seller will either:

• issue the refund; or

• dispatch the replacement product,

depending on the option selected by the Customer.

Refunds will be processed without undue delay and, in any event, within 14 days from receipt of the withdrawal request. However, in accordance with applicable law, the Seller may withhold reimbursement until the returned goods have been received or until the Customer has provided evidence of having shipped them, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed between the parties.

In accordance with European and Italian consumer protection legislation, Customers are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Returns or Exchanges of Defective or Incorrect Products

If the product received is defective or does not correspond to the order placed, the Customer must contact Customer Service at info@numb-wear.it.

Where the Seller confirms responsibility for the defect or error, all return and replacement shipping costs will be borne entirely by the Seller.

Contractual Extension of the Withdrawal Period

Without prejudice to the statutory right of withdrawal and any other legal rights, including warranty rights, the extension of the withdrawal period to 30 days is not automatic.

Such an extension may only be granted with the prior authorization of the Owner, requested by the User before completing the purchase.

This extension may be approved in special circumstances, such as purchases intended as gifts, birthdays, national holidays, or other specific needs communicated in advance.

Without such prior authorization, only the statutory withdrawal period of 14 days shall apply.

Any extension granted shall remain subject to the same conditions governing the statutory right of withdrawal, including the provisions determining the beginning and end of the authorized period.

Legal Guarantee of Conformity

Under European law, the Seller guarantees that the goods sold conform to the contract for a minimum period of two (2) years from delivery.

Accordingly, the Seller guarantees that purchased goods will possess the quality, functionality, and characteristics promised or reasonably expected for at least two years following delivery.

Where Users qualify as European Consumers, the legal guarantee of conformity applies to products available through this Application in accordance with the laws of the country in which they habitually reside.

The national laws of that country may grant Consumers additional rights.

Consumers residing outside the scope of European Consumer legislation may benefit from warranty rights under the laws applicable in their country of habitual residence.

Satisfaction Guarantee – Purchase of Goods

Without prejudice to applicable statutory rights, the Owner grants Users the right to withdraw from the purchase of goods they are not satisfied with within 14 days of delivery and receive a refund of the purchase price.

The refund will be made using the same payment method used for the original transaction.

To exercise this right, Users must send the Owner an unequivocal statement of their intention to withdraw.

Although providing a reason is not mandatory, Users are kindly invited to indicate the reason for requesting the refund.

Within the same period, Users must return the purchased goods through the "Returns & Refunds" section, ensuring that the products are intact, clean, and suitable for resale.

Upon receipt of the goods, the Owner will verify that all the conditions of the refund guarantee have been met and, where applicable, will issue the refund.

Satisfaction Guarantee – Purchase of Services

Without prejudice to applicable statutory rights, the Owner grants Users the right to withdraw from the purchase of a service they are not satisfied with within 14 days from the conclusion of the contract.

The Owner will refund the purchase price using the same payment method used for the original transaction.

To exercise this right, Users must send the Owner an unequivocal notice of withdrawal.

Although it is not mandatory to provide a reason, Users are kindly invited to indicate why they wish to rely on the refund guarantee.

The Owner will verify that all the conditions of the refund guarantee have been met and, if so, will process the refund.

Following the refund, the User will no longer have access to the purchased service.

Return Address

THE FACTORY SRL

Via Francesco Petrarca 17
41013 Castelfranco Emilia (MO)
Italy